Frequently Asked Questions

01. Can I pick up my online order from my local store?

No, its 100% online store. Orders are placed on are processed and dispatched from Tauranga

02. Where do you ship to?

All orders are shipped from tauranga. We currently ship within New Zealand & Australia

03. Do I need to create an account to shop online?

No, you do not need to create an account to purchase from the online store. However, if you create an account you will view past orders and save details so that forms are pre-filled for future purchases.

04. How do I measure my Size?

All size in the product description. So before you buy, look at the measurements carefully.

06. Is there someone I can contact directly with general inquiries?

Yes, if you have any questions you can email us

07. How do I receive notifications when new products are added?

Sign up to the mailing list and you will be the first to know about new arrivals!

08. How long it takes for delivery?

It take 1 to 3 days, however if its busy give us 1 day extra. Usually it deliver next day if order is been made before 3:30pm

09. What is the return and refund policy?

Please check our return and refund policy.

10. How much it cost me for the shipping?

Delivery in New Zealand we charge $5 flat shipping on all orders under $99.99
Delivery to Australia
Free Shipping on orders over $200NZD
Otherwise shipping cost is $24.99NZD